1. Introduction
NoteMail.me ("we," "our," or "Company") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information you provide when using our email marketing platform services. This policy applies to our website notemail.me and related services (collectively, the "Services"). By using our Services, you consent to the data practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information:
- Account Information: When you register an account, we collect your name, email address, company name, and contact details
- Usage Data: Information about how you use our Services, including email sending history, open rates, click rates, and analytics data
- Technical Information: IP address, browser type, operating system, device information, and Cookie data
- Payment Information: Payment card information processed through third-party payment processors (we do not store complete payment card information)
- Customer Data: Contact lists, email content, and other marketing materials you upload to our Services
- Communications: Content of communications with our customer support team
3. How We Use Information
We use collected information for:
- Providing, maintaining, and improving our Services
- Processing transactions and sending related information, including purchase confirmations and invoices
- Sending technical notices, updates, security alerts, and support messages
- Responding to comments, questions, and customer service requests
- Monitoring and analyzing usage trends and activities
- Detecting, preventing, and addressing technical issues and fraudulent activities
- Sending marketing communications with your consent
- Complying with legal obligations and enforcing our terms
4. Information Sharing
We do not sell your personal information. We share your information only in the following circumstances:
- Service Providers: With third-party service providers who help us operate our business, such as cloud hosting, payment processing, customer support, and analytics services
- Legal Requirements: When required by law, subpoena, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Consent: In other circumstances with your explicit consent
- Protection of Rights: To protect our rights, property, or safety and that of others
5. Data Security
We take reasonable measures to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. These measures include:
- Data encryption in transit and at rest (using TLS/SSL and AES-256)
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Employee security training
- SOC 2 compliant internal controls
- Regular data backups and disaster recovery plans
6. Your Rights
Under applicable data protection laws, you have the following rights:
- Access Right: Request access to personal information we hold about you
- Correction Right: Correct inaccurate or incomplete information
- Deletion Right: Request deletion of your personal information ("right to be forgotten")
- Restriction Right: Request restriction on processing your information
- Data Portability Right: Receive your data in a structured, commonly used, and machine-readable format
- Object Right: Object to processing your information for specific purposes
- Withdraw Consent Right: Withdraw consent at any time when processing is based on consent
7. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Services and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
8. Data Retention
We retain your personal information for as long as necessary to provide the Services, unless a longer retention period is required or permitted by law. When you close your account, we will delete or anonymize your personal information within 30 days, unless we need to retain it to comply with legal obligations, resolve disputes, or enforce our agreements.
9. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ. If you are located in the European Economic Area (EEA) or other regions with data protection laws, we take measures to ensure your data is adequately protected, including using EU Commission-approved Standard Contractual Clauses.
10. Children's Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
11. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Services and updating the "Last Updated" date. We recommend reviewing this Privacy Policy regularly to stay informed of any changes.
12. Contact Us
If you have any questions or requests about this Privacy Policy, please contact us: